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CONDITIONS
Travel Contract and responsibility
Given the particular nature of the proposed trips, the daily programmes are considered to be a guideline.
A series of variable factors while travelling (weather conditions, communication problems, etc) may endanger the security of the participants and for this reason variations may occur to the programmed itineraries.
01 - Travel contract and responsibility The bookings are regulated by the present general conditions, by the law n° 111 of March 1995, by the ECC directive n° 90/314 and by the law n° 1084 of 27/12/1977. In any case the Tour Operator responsibility will not exceed the limits foreseen by the above mentioned laws. In case of "force majeure", the Tour Operator reserves the right to change hotels and holiday destinations with others nearby. The Tour Operator is not responsible for any damages caused by the client.
02 - Bookings Holiday bookings are subject to availability. Should the holiday you have chosen nolonger be available a similar holiday will be proposed where possible. Booking acceptance will be sent by fax or E-mail by the Tour Operator who will consider the booking confirmed only after having received a 30% deposit or the full cost (in case of "last minute" bookings) of the holiday. The Tour Operator is responsible for making sure that each part of the holiday booked is provided to a reasonable standard.
03 - Prices Prices are quoted in EURO and include accommodation, taxes, service; they do not include any personal expenses or additional fees such as telephone calls, items from the mini-bar, services, cleaning, deposits for apartment accommodation, etc. The hotel/rifugi ratings given are established by qualified local authorities.
04 - Payments Upon confirmation of a booking, a 30% deposit must be paid. Payment of the balance, according to the Tour Operator proforma holiday invoice, is due no later than 30 days before departure for Italy.
05 - Travel documents Travel documents will be sent (to fax or address provided) by the Tour Operator only after having received the total amount on the holiday invoice. Please do not forget your travel documents, a voucher must be handed-in at the hotel, as proof of payment. Lost or stolen vouchers cannot be replaced.
06 - Cancellation of the holiday before departure If you cancel your booking the Tour Operator will reimburse the total amount paid minus the following cancellation charges and minus any possible agency expenses. These charges are a percentage of the total cost of the booking. The days indicated are to be considered "working days" before departure.
a) Cancellation charges for trip bookings
- 10% from 30 days
- 50% from 30 to 10 days
- 100% from 10 days to departure day
07 - Changes to your booking For changes made to existing bookings, the Tour Operator will have to cover processing costs and sometimes have to pay penalties charged by suppliers. If the change concerns only the accommodation, with no change to the period of travel, the Tour Operator will charge Euro 30,00 per booking.
08 - Complaints regarding booked services Claims can only be made by the client once the full cost of the holiday has been paid. However, any complaints should be reported immediately to the Tour Operator, in written form, during the holiday. If the complaint is not sorted out during the holiday period, a registered letter should be sent to the Tour Operator within 10 days of returning from your holiday. NONSOLOTREKKING T.O. has taken all reasonable care to make sure that all the services are provided to a reasonable standard and are provided as described in the itinerary. NONSOLOTREKKING T.O. is not responsible for any changes made by the supplier of which they have not been informed. Any suggestions from the client will be gladly accepted in order to improve the level of services and accommodation provided.
09- Legal jurisdiction For any dispute, the Civil Court of Novara is to be acknowledged as the sole competent authority.
10 - Warranty Fund A warranty fund has been established by the 'Presidenza del Consiglio dei Ministri' (Italian Government Authorities) to safeguard the client in the case of Tour Operator insolvency or bankruptcy, safeguarding a holiday refund and repatriation of the clients if abroad.
11 - Technical Organization: NONSOLOTREKKING T.O. - Via Azario 3 - 28100 Novara ITALY Art. 20 del Decreto legislativo 111/95 INSURANCE POLICY: Mondial Assistance n. 15549 RAMO 3462, AND: n. 155500 RAMO 1602
Privacy Policy and Personal Information
PRIVACY INFORMATION ART. 13 D.LGS. 30 GIUGNO 2003 N. 196
Your personal information includes but is not limited to your name, date of birth, address, telephone, email address, shipping information, credit/financial information. Your personal information may be collected for billing and ticketing purposes at the time of booking, or through voluntary disclosure, so we can send you publications by mail or email. You may also provide us voluntarily with information when submitting comments or completing questionnaires. NST may receive personal information about you from a third party, such as your travel agent, or a friend. Your consent is considered given if you do not contact NST to decline promotional materials. How your personal information is used will be outlined below. Further, non-personally identifiable details may be collected through the use of "cookies" on your computer. Anonymous data such as your IP address, browser type. You may provide your consent for NST to collect your personal information both implicitly and explicitly. Implied consent is obtained when you furnish us with details in order to provide you with a particular service. Expressed consent is obtained when you provide details in writing or as part of the booking process. You may choose not to provide us with your personal information or consent; however, Nonsolotrekking t.o. may then be unable to supply you with the service requested.
I provide my consent for NST to collect, treat and use my personal information: